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Customer Service Coordinator

  • Permanent / Full Time
  • Solihull


The KC Group are working with a leading Global Manufacturing company based In the Solihull area who are recruiting for a full-time permanent Customer Service Coordinator.
As Customer Service Coordinator, you will report into the Customer Service Manager, ensuring that customers are provided with the upmost level of customer service. The role offers hybrid working and flexible hours across a 37.5 hour working week. Occasional travel maybe required as part of the role to other sites in the UK and sometimes internationally for training/development.

To be considered for the Customer Service Coordinator role:
·Experience In a similar role/high end customer services role.
·Experience with SAP software.
·Ability to prioritise and manage workload confidently.

Key Information about the Customer Service Coordinator role:
·First point of contact for customers queries and concerns.
·Investigate customer complaints.
·Responding to quotation requests.
·Processing orders in a timely and efficient manner.
·Keeping customer database accurate and up to date.
·Working alongside a number of key stakeholders across the business including account managers, finance quality and suppliers.
·Adhering to all company guideline and procedures.

Key Information about the Customer Service Coordinator role:
·Full time permanent role.
·Hybrid working, 3 days in and 2 days from home.
·Salary of £28-32k per annum.
·Flexible working available.
·Company pension scheme.

To apply for this role please submit your CV and will be in touch.
For more information on the role or to apply for this role please contact Reiss on 0121 705 0077. We would like to thank you for taking the time to apply for this vacancy. If you are not selected for this position, your CV will be kept on file, and you may be contacted for other suitable roles in the future.

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